To:
From: Anna Szperlak
Date: July 19, 2014
Subject: Reflection on the meeting with consultants
After meeting with Resource Planning Consultants I wanted to provide you with my feedback on how adopting ERP practices can improve the data processing. To recap, the consultants stated that, from the list of the best-of-best practices, our organization should focus on the following:
- Ensure Senior Management Support
- Designate Qualified Project Team
- Identify and Define Clear Objectives and Key Requirements
- Create Clear Implementation Plan and Timeline
- Choose the Right Software
- Establish Key Performance Indicators (KPIs)
- Set Realistic Expectations
- Ensure Effective Communication to ALL Users
- Provide ERP Training Before and After Implementation
- Invest in Change Management Training
The consultants
listed and highlighted the areas that helped Bombardier’s second
implementation at St. Laurent bring better results as compared to its first
implementation at Mirabel. After discussing the issues in the second rollout
with the consultants, it was pretty obvious that we have made major
improvements as compared to the results from the first rollout; however, there
are still some challenges and concerns that need to be addressed. By
recognizing all of the factors such as better planning, emphasizing on the
importance and the value of implementing ERP, understanding the requirements /
different phases of operation, and gain the organizational commitment from top
to bottom will help us achieve a 100% of accuracy and as a result ultimate
success. I believe in
order to improve all areas mentioned above we have to focused on implementing
the best practice work, starting from the relationship between the management
and employees. As you have been mentioning on many occasions “people are the
biggest asset to the company”, that is why first of all we have to make sure
our employees are sharing a common goal of growing and succeeding within our
company. The consultants discussed that we need to focus on proper project
management, resources and also invest in training our staff, which are ultimately
most affected by any system change.
In addition,
there should be a presentation session which would be used to explain in detail
to the employees where the company currently stands and where is it headed by
implementing the ERP system, which I believe would be very beneficial for the
staff. Before we do so, I would recommend doing a survey to gather all of the employees’
feedback on what in their opinion could be improved and what would be less
important. This initiative would definitely help both sides to better understand
the ERP system and address all of their concerns. Furthermore, it will enable the employees to
have a clearer and better idea about the changes in their roles and new
responsibilities after the ERP implementation.
As the
consultants brought up, we need to have professional, dedicated specialist on
board to conduct the trainings as well as provide an ongoing support to the
users during and after the implementation. This will reduce the difficulty
level, resolve any issues quickly and ensure access for the employees to
additional resources. With taking into consideration all of the above factors
we will be able to get better results and a 100% success in the third rollout
of the ERP implantation.
I want to thank you again for
allowing me to attend the meeting and please feel free to let me know if I can
be of further assistance.
Best Regards,
Anna Szperlak
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